Unidentified Non-Mommy Object (UNMO)

I think someone sneaked in last week and hard-wired my daughter to all the doors and baby gates in the house.  The minute I pass the threshold, the alarm goes off.  Nothing but the proper code (return immediately and pick her up) will disarm it.  If the alarm is not disabled within 60 seconds, the system overrides into Panic Mode, locking the keypad for up to 15 minutes.  Panic Mode will shut itself down when it has established Mommy Contact for an undetermined amount of time.

The new security system also seems to have come with state of the art face recognition stranger detection software, but it only works intermittently.  I would like to contact the manufacturer to discuss these new features, but there doesn't seem to be any contact information on the unit.  I found the paperwork that came with Baby, but it seems to insinuate that Hubby and I are solely responsible for all maintenance.  

That hardly seems fair, we don't know the first thing about security alarms.

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Any other 10 month olds receive this latest security update?